What We Collect and Why We Collect It
When you open an account, we collect the registration details you submit — your name, contact number, and email address. When you make a deposit or withdrawal through JazzCash, Easypaisa or Raast, we record the transaction reference and wallet identifier to reconcile your account balance and
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verify payment completion. We do not store your mobile wallet PIN or full bank credentials on our servers. We also collect device and session data — IP address, browser type, and login timestamps — to protect your account from unauthorised access. Cookies help us keep your
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session active and remember your language and display preferences between visits. We use your data to operate your account, process transactions, respond to support requests, and meet any compliance obligations that apply where local law permits. We do not sell your personal data to third parties.
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Where we share data with payment processors or technology partners, those parties are bound by confidentiality agreements and may only use your information for the specific purpose we authorise. You can request a copy of the data we hold about you, ask us to correct inaccurate
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records, or ask us to delete your account data where no legal retention obligation applies. Retention periods vary by data type; transaction records are kept for the period required under applicable rules, after which they are deleted or anonymised.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.