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Know Where You Stand Before You Start

These pages set out the rules that govern your account on hh998 — how your data is handled, what conditions apply to account use, and how to contact us if something needs to change.

Account TermsPrivacy and DataCookie PolicyJurisdiction NoticeContact Rights
hh998 Know Where You Stand Before You Start
POLICY CONTACT PATHS

Reach Us on Legal or Policy Queries

If you need to exercise a data right, request a policy document or raise a concern about how your account information is handled, use the channels below. We aim to respond to data requests within the period required by applicable law. For urgent account access issues, live chat is the quickest path.

Team online

Live Chat

Open the chat window from any page inside your account. Suitable for account access problems and quick policy questions that need a same-session answer.

Email Support

Send data access requests, deletion requests or formal policy queries to our support address. Include your registered account email so we can locate your record quickly.

Account Settings

Some data preferences — such as marketing contact opt-out — can be updated directly inside your account settings without needing to contact support at all.

HOW WE HANDLE DATA

Explore How We Protect Your Account

Security and data integrity are built into the account flow, not added as an afterthought. Every login uses OTP verification to confirm it is you. Payment references — whether that is your JazzCash mobile number or a Raast-linked bank account — are stored in encrypted form. We do not log full card numbers. Data retention follows legal schedules: transactional records are kept for the period required by applicable financial regulations, and non-essential data is deleted on request.

OTP Login Verification Every account login requires a one-time code sent to your registered mobile number. This step cannot be bypassed, which keeps unauthorised access out even if a password is compromised.
Encrypted Payment Data Wallet identifiers for JazzCash, Easypaisa and Raast are stored in encrypted fields. Only the last few digits are visible inside your account dashboard for reference.
Data Retention Schedule We retain transactional records for as long as required under applicable law. Non-essential personal data is removed when you submit a valid deletion request and no legal hold applies.
Right to Access and Correct You can request a full export of the data we hold on your account. Corrections to inaccurate details — name spelling, contact number — can be submitted through our support email channel.

Common Questions on Policy and Your Rights

These are the questions we receive most often about account terms, data rights and policy scope. If your question is not covered here, reach us through live chat or the support email address.

Yes. Send a data access request to our support email from your registered account address. We will respond within the period required by applicable law and provide a readable export of your account data.

Submit a deletion request via support email. We will remove non-essential data promptly. Transactional records linked to JazzCash, Easypaisa or Raast payments may be retained where a legal obligation requires it.

Only to the extent required to process your transaction. Your JazzCash or Easypaisa wallet reference is passed to the payment processor and no further. We do not sell or share account data for marketing purposes.

Your account terms are subject to the laws of the jurisdiction from which you access the platform. Access is available only where permitted under local law. Check your local legal position if you are unsure.

Contact support via live chat or email with proof of the correct detail. Name and contact number corrections are processed manually. Do not attempt to correct details by opening a second account.

Yes. Go to your account settings and update your contact preferences. You can also submit an opt-out request by email. Transactional messages related to your account and payments will continue regardless of marketing preference.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.